Pilot Company Eliminates Bottlenecks in HR

Aligning the HR and IT service experience with automation, tracking, and visibility in ServiceNow.

Pilot Company

The Brief:

Pilot Company, a leading fuel supplier and the largest operator of travel centers in North America, faced significant operational challenges due to a lack of automation, tracking, and visibility within its HR department. These issues made it difficult to deliver a seamless service experience for team members and hindered overall efficiency.

What We Did:

To address these challenges, we implemented ServiceNow HR Case and Knowledge, along with Employee Center Pro (EC Pro). This solution automated key HR processes, introduced self-help options for team members and managers, and provided real-time tracking and visibility through integrated systems.

Results:

This project transformed Pilot’s HR operations, improving satisfaction, productivity and experiences with streamlined self-service. These capabilities deflect manual workloads and provide real-time visibility and reporting, enabling HR and IT teams to align their service delivery.

Highlights
  • 24 week implementation
  • 30 HR services deployed
  • Integrations with Infor and Cisco IVR