IT Services and IT Consulting: Iron Mountain Unifies the Global Employee Experience and Improves HR Operational Reporting
When Iron Mountain realized they needed to create a unified portal for their employee IT Service Management and HR Service Management questions and requests, they made the decision to sunset their Legacy Case Management tool. Additionally, the robust reporting capabilities of ServiceNow made ServiceNow an easy choice by them with the insights Iron Mountain needs to drive HR operational efficiencies.
The Brief:
Iron Mountain envisioned a unified employee experience and efficiently turned that vision into a reality. The company set their focus on the increased visibility and reporting of SLAs as well as integration of the IT Service portal with the HR Service portal, leveraging ServiceNow’s HRSD Case and Knowledge to do so.
What We Did:
The Anti completed deployment readiness in four weeks, which built a roadmap to support this complex and global implementation. Within the 45-week global project duration, our team configured 50+ HR Services, 2000+ Knowledge Articles, and deployed 6 languages for over 25,000 employees located in over 40 countries.
Results:
Iron Mountain now has increased their case deflection capability, increased visibility and transparency to key KPIs, as well as provided a modernized, unified HR and IT service experience for their team members.
- Global HRSD deployment for 25k employees, in 40+ countries, serviced by 6 service centers
- Core HR Integration automates data feeds between the core HR system of record (Workday) and active directory
- By leveraging The Anti’s language translation utility, Iron Mountain was able to normalize 42 languages to an enterprise-wide language strategy of 6 global languages
- Satisfied GDPR and Work Council requirements
