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HCAI Augments Cross-Departmental Collaboration with ServiceNow

Transforming government processes into strategic workflows


The Brief:

The California Department of Healthcare Access & Information (HCAI) provides state residents with access to quality, affordable health care through resilient facilities, actionable information, and a dedicated health workforce. HCAI’s strategic goal of maximizing the overall departmental organizational efficiency required an investment in a technology platform to streamline the numerous cross-department workflows. ServiceNow was selected by HCAI as the platform to enable their strategic initiative, along with AHEAD + The Anti to enable the functionality within the platform and to deliver the overall Program.

What We Did:

Together, AHEAD + The Anti successfully deployed HRSD, ITSM, and ITOM. The comprehensive HRSD vision that HCAI designed required the robust functionality of ServiceNow’s HRSD Enterprise license. We established position control tables to feed multiple eRPA processes automated via complex HR services, deployed a LifeCycle Event to enable IT onboarding, and built a custom HR Application to digitize and automate the CA STD-200 Form (Telework Agreement).


The Anti + AHEAD leveraged their vast experience working together to design an overall program approach to deliver a successful ServiceNow platform engagement for HCAI that included multiple products. HCAI’s complex requirements necessitated a partner that possessed platform knowledge combined with HR expertise to deliver a successful Program outcome. Working together, and with several HCAI departments, AHEAD + The Anti deployed HRSD, ITSM, and ITOM on time and under budget.

  • Multi-phase solution to deploy HRSD, ITSM, and ITOM
  • 10 Request for Personnel Action processes