Working among disparate systems and lacking a ‘right way’ to do things without defined processes, Freddie Mac wanted to revitalize HR engagement and empower employees through well-defined processes and self-service capabilities.
What we did
Built a first in class employee experience, with the deployment of Case & Knowledge Management and Employee Service Center.
Users have been enabled to move away from fragmented, paper-based processes in favor of an effortless, easy-to-use portal to engage with HR.
- Streamlined processes promote case deflection
- Creation of self-service opportunities