Freddie Mac: Making Engagement with HR Easier

Employees had difficulty submitting HR cases and finding resolution with their issues.

Creation of simple, easy to use interface for employees for effortless HR engagement.

Brief

Working among disparate systems and lacking a ‘right way’ to do things without defined processes, Freddie Mac wanted to revitalize HR engagement and empower employees through well-defined processes and self-service capabilities.

What we did

Built a first in class employee experience, with the deployment of Case & Knowledge Management and Employee Service Center.

Results

Users have been enabled to move away from fragmented, paper-based processes in favor of an effortless, easy-to-use portal to engage with HR.

Highlights

  • Streamlined processes promote case deflection
  • Creation of self-service opportunities