Mayo: Updgrades from NeoCase to ServiceNow

A tight deadline, 1200 knowledge articles, and 3 integrations? No problem.

Mayo Clinic

The Brief

Mayo Clinic needed to upgrade the employee experience from NeoCase to ServiceNow. On top of a tight deadline, there were 1200 knowledge articles and multiple integrations to manage.

What We Did

The Anti moved over 2TB of data with time to spare on the contract end date. Applying data conversion for more than 385K historical cases & attachments, our team converted NeoCase to ServiceNow across the span of 6 unique sprints.

Results

Mayo Clinic employees now enjoy a beautiful experience in a single portal that keeps them engaged and informed in a single place.

Highlights
  • 1200 Knowledge articles moved
  • Integrations across Infor, IVR and Highland
  • Customer satisfaction of 9.0