FIS: Modernizing the global employee experience

FIS implements ServiceNow® to gain efficiencies, upgrade onboarding and improve EX.

FIS

The Brief

Rapid growth left the FIS HR team with 20 year old homegrown systems and three different global onboarding processes. With no ability to track, manage and measure cases and onboarding, the HR team couldn't optimize their service delivery to employees.

What We Did

The Anti started with pPrescriptive Services for Case & Knowledge, augmented with an additional 37 customer specific services and life cycle events to streamline the FIS new hire onboarding process globally.

Results

Employees now enjoy and engaging and intuitive employee portal and the FIS HR team has a unified and consistent global onboarding process.


Highlights
  • Deployed a unified & consistent global onboarding process
  • 2 Workday implementations
  • Stood up 60 HR services