Kettering Health: Avoid ‘Answer Shopping’ with Practical Support

Disparate ticketing systems left users with more questions than answers.

Kettering Health

The Brief

Inconsistent responses to HR inquiries was slowing down Kettering Health's employees. They needed a single source of the truth to drive higher employee engagement.

What We Did

The Anti helped create a single system of action, allowing users to track cases and search for knowledge in one accurate place.

Results

Employees engage their HR system with more confidence that the answer they get is indeed the right answer.



Highlights
  • Virtual Agent help users find useful information for a number of HR-related inquiries
  • Consistent answers from HR support
  • Unification of disparate support and information systems