Jabil: ITSM Managed Services

Employees needed a simplified experience.

Jabil

The Brief

After a health check of their ITSM module, The Anti identified and prioritized areas of the platform where enhancements could be made to bring value to Jabil’s team.

What We Did

The Anti delivered experiential and platform improvements to Jabil by simplifying processes, returning to delivered functionality, and enabling timely and effective features.

Results

Jabil saw performance improvements at the platform level as a result of The Anti removing unnecessary notifications and excess requests being triggered. End users were able to find knowledge and catalog items easier with a simplified search experience. Finally, Management gained efficiencies once email approvals were enabled, making it so they didn’t need to be tied to their laptop to accomplish simple workflows.


Highlights
  • Performance improvements at the platform level
  • Requesting HR assistance = piece of cake
  • Faster workflows