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Transforming Facility Management for 63,000 Employees

In the midst of growing operational demands, ServiceNow Workplace Service Delivery becomes a pivotal tool in streamlining operations and improving employee experiences.


The Brief:

The California Department of Corrections and Rehabilitation (CDCR) is one of the nation’s largest and most diverse correctional departments with 63,000 unique employees. CDCR needed a system to enhance on-site head counts, streamline employee check-ins and check-outs from spaces, and foster meaningful interactions between employees and facilities.

What We Did:

ServiceNow Workplace Service Delivery (WSD) was selected as the mechanism for CDCR’s facility management operations. The delivered scope included: Reservation Management, Space Management, Workflow Automation, Workplace Case Management, and NOW Mobile. CDCR plans to grow into their WSD environment and enable additional modules over time.


Since implementation, CDCR has experienced more efficient facility management and employee operations. The new system is performing as planned to enhance on-site head counts, streamline employee check-ins and check-outs, and deliver dynamic employee experiences.

  • Space Management included: 2 regions, 3 sites, 7 campuses, 9 buildings, 11 floors, 18 rooms, 637 spaces
  • 1500+ space reservations were created on Day 1
  • 6800+ reservations were created in the first three weeks