Health Department Automates Personnel Action

When the California Department of Public Health was chartered by the State to hire over 1,000 new employees in one year, the agency required enhanced personnel action processes.

The Brief:

The California Department of Public Health (CDPH) is focused on protecting and optimizing health for its California residents. The department places high value on its efficiency and accuracy as it serves a population of over 39 million. CDPH was chartered by the State of California to hire over 1,000 new employees within one year. Before recruiting candidates can begin, a critical process needs to take place: approving the position, ensuring that it is budgeted and categorized, and finally, confirming that it is funded. This process is known as Request for Personnel Action (RPA).

CDPH intended to replace its legacy system with a platform that would accelerate its recruiting process while keeping the user experience front and center.

What We Did:

CDPH leveraged ServiceNow HRSD as the platform to power 7 distinct RPA processes. The Anti deployed its RPA offering to support the business requirements, deliver a robust solution, and accelerate the implementation. The Anti’s RPA offering leverages ServiceNow HRSD to automate and accelerate these processes.

Results:

Following this project, CDPH’s hiring process is more efficient, accurate, and timely. From the initial search for the right employee right up to a graceful separation, personnel actions are productive and intuitive for the agency and its users.

Highlights

9 month implementation
700+ RPA transactions logged in the first two weeks of use
Agents shared that the system is easier to use, improves their data quality, and “just makes transactions and cases move faster.”

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