Tracking, Managing, and Measuring Cases with AVANGRID, Inc.

A NeoCase replacement and ServiceNow HRSD deployment

Avangrid, Inc.

The Brief:

AVANGRID, Inc. is a diversified energy and utility company with $30 billion in assets and operations in 25 states. The company employs 70,000 people, but at the time was unable to track, manage, or measure cases.

What We Did:

The Anti implemented HRSD - Case Management within a 22-week timeline. Our team configured 23 prescriptive services and integrated SAP along with IVR. We’ve also helped Avangrid stand up Employee Relations to make it easier for their Employees and Labor Relations Team to submit, manage, track and report on cases.

Results:

This project enabled efficiency gains in HR Operations and improved the team member HR service experience for AVANGRID.

Highlights
  • Project was a NeoCase replacement, including NeoCase historical import -Stood up Performance Analytics -Vaccination Tracking Services - Employee Relations - Employee Document Management
  • Stood up Performance Analytics -Vaccination Tracking Services - Employee Relations - Employee Document Management
  • Vaccination Tracking Services - Employee Relations - Employee Document Management
  • Employee Relations
  • Employee Document Management

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