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Jabil: ITSM Managed Services
After engaging with Jabil on a health check of their ITSM module, The Anti identified and prioritized areas of the platform where enhancements could be made to bring value to Jabil’s team.
The Anti delivered experiential and platform improvements to Jabil by simplifying processes, returning to delivered functionality, and enabling timely and effective features.
Endurance: A Seamless HR Experience Across the Globe
Endurance wanted to provide international teams with a consistent HR experience.
Standardized processes and automation ensure users have a uniform experience, no matter their location.
Freddie Mac: Making Engagement with HR Easier
Employees had difficulty submitting HR cases and finding resolution with their issues.
Creation of simple, easy to use interface for employees for effortless HR engagement.
C&S Wholesale Grocers: A Personalized HR Experience
C&S had purchased licensing for ServiceNow but had not been able to fully implement and adopt the technology with a number of other projects in flight.
C&S not only needed to adapt their system in a way that would better meet users’ needs, but they also needed a scoped application to make ServiceNow upgrades and maintenance a breeze.
Magellan: Seamless Case Management with ServiceNow
Difficulties within the case transfer processes skewed case resolution reporting and analytics; users did not have access to case tracking and approval history.
With process refinement case management resolution times and data can be measured with more accuracy.
Kettering Health: Avoiding ‘Answer Shopping’ with Practical Support
With disparate ticketing systems, users were left with more than one answer when they needed HR support.
A single system of action allows users to track cases and search for knowledge, all within Employee Service Center.