Workday + ServiceNow: The "Amazon" Experience - Some Platforms Work Better in Twos

Much of my professional career has been focused on integrations - connecting Workday (an HCM platform) and passing data seamlessly into and out of other systems. The intent is to save various employee-personas both time and energy, and ensure there are no mishaps with things like addresses or routing numbers for direct deposit. It frees people up from menial tasks, sure, but the impact is actually much larger.

Enter ServiceNow, specifically their Employee Center, which offers a unified portal allowing HR, IT, and other teams to interact and deliver a seamless experience consistent across all interactions. Whether an employee comes in to look for self-served help on a benefits-related question or to chat with IT about issues with a device, the delivery is consistent to the user. A manager can have details on their team at a glance in ManagerHub, leveraging date- and data-driven notifications to bring their team greater interactivity and personalized touches. Great so far, but let’s take it a step further.

Imagine if we could create this experience for you: a single portal for everyone, with clean connectivity to additional systems. It’s the Amazon experience, where a user can interact with a simple-to-use interface that's connected to countless platforms in the backend. The user has no idea they’ve interacted with these systems, but they were able to search for and find the product they’re looking for, find helpful knowledge to guide them along the way, and ultimately complete the transaction on their own without assistance.

Connecting ServiceNow to Workday opens this experience. The Anti has developed a solution that extends beyond consuming Employee, Position and Location data to capture more of the data inherent to Workday. Importing Organization Structures, Cost Centers, and Security Roles brings parity between the platforms, allowing users to interact in ways that are already familiar to them. Then, we add standard transactions in ServiceNow for users to simplify their day-to-day life, like an employee requesting their PTO balance and initiating a request for time off, or a manager approving a spot bonus. Orchestrating larger, multi-department workflows is also in the mix, and can be coordinated with a simple, audienced workflow for any event in the employee journey. All of these can be automated at the push of a button, with data flowing effortlessly between ServiceNow and Workday in real time. The Anti has built these transactions and can leverage pre-built connections for new customers.

Employees and managers get visibility into workflows and can engage without having to send an email or make a phone call that gets lost in the shuffle. Resolutions to everyday tasks are simple and fast. Workday is leveraged for backend HR tasks, and persists as the System of Record. ServiceNow, the System of Engagement, becomes the method of delivery for a standard experience across departments. Everyone, regardless of position, receives a harmonious and controlled experience across all channels they interact with. Through this combination of technology and our strategic solution, The Anti enables our customers to now be in control of the end-to-end Employee Experience delivered to your workforce, rather than merely accepting disparate experiences in various platforms owned by siloed departments.

This single interface for users is the consumerized Employee Experience everyone is striving for. The Anti has built these connections between ServiceNow and Workday, and our customers are already seeing the benefit of a unified experience across HR and IT. Together, let’s make this a reality for you!

About the Author: Will is an HR and IT Professional with 20 years of experience in the fields of Strategic Advisement, Professional Services Leadership, Consulting, Project Management, Solution Architecture and Pre-Sales Support. He has led Consulting teams for the implementation of Core HR and ATS systems, as well as managed and built SaaS/Cloud delivery teams. Will has spearheaded the efforts of redesigning system architecture and HR business processes to increase efficiencies and reduce costs. He is dedicated to applying his knowledge, creativity, technical aptitude, project management skills, and leadership to achieving his customer’s goals.

About The Anti: In 2017, we realized traditional HR technology consulting desperately needed an overhaul. So, we flipped the script on consulting culture.

• We grew a team with expertise in real world HR process design and technology implementation

• We aggregated and refined the best practices we’d already proven elsewhere

• We rejected traditional friction points and changed consulting culture for the better

It caught on, and we have since delivered 250+ ServiceNow HRSD engagements as the only elite ServiceNow Partner committed to the employee experience workflow products. The Anti brings a unique blend of HR Consulting experience, HR Technology backgrounds, and HR Practitioner expertise to every engagement.

For more information or to schedule a call with our team, drop a note to aloha@theanti.com!