ServiceNow: “Out with the Old, In with the New”

ServiceNow: “Out with the Old, In with the New”

Partnership -- a word that implies a two-way street. Parties equally invested and working toward each other’s success. In eight short months, we have built what we feel is a long-term, trusted partnership with the leader in service management for the enterprise, ServiceNow.

Rewind to November 30, 2017, and The Anti’s 2018 company kickoff. We were fortunate to spend a few hours with Michele O’Brien who is ServiceNow’s area director of HR Product Line Sales, Americas South/LATAM. During our time with Michele, a light bulb went on. We discovered an opportunity to help HR customers to maximize their ServiceNow investment -- an offering we affectionately call, “Out with the Old, In with the New.”

Are you a ServiceNow customer using HR features in the “global scope”? What does that even mean? Well, does IT control your access to ServiceNow? Do you have to log a change request to introduce new HR features in your environment? Does your security administrator have to contort ServiceNow into a pretzel to prevent users other than HR from seeing PII? If so, you are living in the “global scope.”

We’re here to tell you there’s a better way! HR is specifically different from other parts of an organization. HR has needs that directly impact the entire workforce. They deserve their own space. We get that.

With our deep ServiceNow expertise and extensive HR domain knowledge, we are uniquely structured to help you migrate from the global app to the new, open world of the ServiceNow HRSD scoped app -- with platform-wide features of Case Management and Knowledge Management, but with an HR twist. HR cases and associated tasks, security roles, data, it all comes over.

Need a portal? The Employee Service Center is what you’re after. Desperate to provide a better onboarding experience -- one where all your enterprise players can be informed and actually get work done? Enterprise Onboarding is ideally suited to make that happen. Want to be positioned to capitalize on the next wave of HR service delivery -- chatbots? ServiceNow gets you there, but the air is smoother only if you’re flying in the HR scoped app.

If you’re tired of having to work miracles as an HR professional, spending 60-70% of your time on repetitive tasks, come talk to The Anti! We partner with you and invest ourselves in your success. Join us at the HR Summit in Indianapolis on March 7! To Register: