ServiceNow and Workday: Better Together

Much of my recent career has been focused on this - connecting systems to Workday to automate processes, reducing errors from manually passing data or rekeying information. But beyond saving employees time and freeing them to focus on less menial tasks, I hadn’t put much thought into the impact integrating systems can actually have.

Enter ServiceNow, specifically their Employee Service Center, which offers a unified portal allowing HR, IT, and other teams to interact and deliver a seamless employee experience consistent across all interactions. Whether an employee comes in to look for self-served help on a benefits-related question, or to chat with IT about issues with a device, the delivery is seamless to the user. Great so far, but let’s take it a step further.

Imagine if we could create this experience for you: a single portal for everyone, with seamless connectivity to additional systems. It’s the Amazon experience, where a user can interact with a simple-to-use interface, that’s connected to countless platforms in the backend. The user has no idea they’ve interacted with these systems, but they were able to search for and find the product they’re looking for, find helpful knowledge to guide them along the way, and ultimately complete the transaction on their own without assistance.

Connecting ServiceNow to Workday opens this experience. The Anti’s developed a solution that extends beyond consuming Employee, Position and Location data to capture more of the data inherent to Workday. Importing Organization Structures, Cost Centers, and Security Roles brings parity between the platforms, allowing users to interact in ways that are already familiar to them. Then, we add standard transactions in ServiceNow for users to simplify their day-to-day life, like an employee requesting their PTO balance and initiating a request for time off, or a manager approving a spot bonus. All of these can be automated at the push of a button, with data flowing effortlessly between ServiceNow and Workday in real time. The Anti has built these transactions and can leverage pre-built connections for new customers.

Employees and managers get visibility into workflows and can engage without having to send an email or make a phone call that gets lost in the shuffle. Resolutions to everyday tasks are simple and fast. Workday is leveraged for backend HR tasks, and persists as the System of Record. ServiceNow, the System of Engagement, becomes the method of delivery for a standard experience across departments. Everyone, regardless of position, receives a unified, controlled experience, across all devices they interact with. Through this combination of technology and our strategic solution, The Anti enables our customers to now be in control of the end-to-end Employee Experience delivered to your workforce, rather than merely accepting disparate experiences in various platforms owned by siloed departments.

To me, this single interface for users is the consumerized Employee Experience everyone is striving for. The Anti has built these connections between ServiceNow and Workday, and our customers are already seeing the benefit of a unified experience. Together, let’s make this a reality for you!