Designing with Purpose: From Complexity to Clarity

Much of my professional career has focused on creating seamless integrations—much like how IKEA designs its stores to guide customers effortlessly to the items they need. By organizing products into intuitive categories and showcasing them in a logical flow, IKEA enhances the shopping experience, allowing customers to find what they’re looking for without confusion or frustration.

This principle of intuitive navigation can be applied to portal development as well.

Just as IKEA strategically places signs and displays to lead shoppers through various sections, a well-designed portal organizes information and services in a way that makes sense for users. Employees should be able to access HR resources, IT support, and other essential tools with ease, without requiring extensive training. For instance, imagine an employee entering a portal where they can quickly locate benefits information, submit a request for time off, or troubleshoot a technical issue—all presented clearly and logically. By categorizing resources effectively and utilizing a user-friendly interface, organizations can empower employees to find what they need effortlessly.

This approach not only enhances efficiency but also improves the overall employee experience. When users can navigate a portal intuitively, it reduces frustration and increases satisfaction, allowing them to focus on their core responsibilities. At The Anti, we specialize in developing these types of portals, ensuring that your employees can easily access the resources they need without unnecessary barriers. Together, let's make this a reality for you!

Learn more about The Anti’s approach to Experience Design in the ServiceNow platform with our free eBook.

About the Author: Paige Harthun brings 16 years of experience in healthcare, IT, and service management, with a strong focus on HR Service Delivery (HRSD) and EC Pro to enhance the employee experience. She is passionate about process improvement, implementation support, and content development, working to refine complex business processes to align with best practices. Paige's efforts aim to create a more engaging and efficient workplace.

About The Anti: In 2017, we realized traditional HR technology consulting desperately needed an overhaul. So, we flipped the script on consulting culture.

• We grew a team with expertise in real world HR process design and technology implementation

• We aggregated and refined the best practices we’d already proven elsewhere

• We rejected traditional friction points and changed consulting culture for the better

It caught on, and we have since delivered 350+ ServiceNow HRSD engagements as the only elite ServiceNow Partner committed to the employee experience workflow products. The Anti brings a unique blend of HR Consulting experience, HR Technology backgrounds, and HR Practitioner expertise to every engagement.

Types of engagements and how we can help

We offer a comprehensive range of assistance that encompasses five key types of engagement:

• Implementation Readiness Assessments

• User & Experience Design

• Initial Implementations (Phase 1)

• Follow-on Deployments (Phase 2+)

• Advisory and Managed Services

Our mission is to meet you where you are in your ServiceNow journey to ensure your project is a success. Whether you require help with the initial setup or need guidance on optimizing your deployment, we are here to help every step of the way. With our expertise and commitment to excellence, you can be sure you are in safe hands.

For more information or to schedule a call with our team, drop a note to aloha@theanti.com!