Blogs

Knowledge Management: Why Is It Important?

From personal experience I can say the idea of building a Knowledge Base can be overwhelming for a team and is not very exciting. Questions such as, “How do I know what to write?” and “Why is this so important?” are asked frequently. Knowledge Articles are a core component of ServiceNow because they help streamline operations, improve the employee experience, and drive self-sufficiency for both end users and support teams. How do they do it?

Designing with Purpose: From Complexity to Clarity

Just as IKEA strategically places signs and displays to lead shoppers through various sections, a well-designed portal organizes information and services in a way that makes sense for users. By categorizing resources effectively and utilizing a user-friendly interface, organizations can empower employees to find what they need effortlessly.

Why Managed Services are the Key to ServiceNow Platform Success

For most organizations, investing in ServiceNow is a no-brainer. It’s a powerful platform that drives efficiency, automation, and improved workflows across your business. But here’s the reality: simply deploying ServiceNow isn’t enough. To truly get the most out of it, you need ongoing management, optimization, and innovation – and that’s where managed services come into play.

Building the Business Case for Change in a Skills-Driven World

These days, you can't visit LinkedIn or any other industry site without encountering something about skills, their rapid evolution, and the risk of being left behind. This has been the case since the Industrial Revolution: technology continually evolves, forcing organizations to adapt, hire new talent to train existing staff, and transform–or face an uphill battle to stay competitive.

THIS is The Anti, TC Edition

At The Anti, we keep our values simple: Team-first, Humble, Innovative, and Smart. As a leader of the Technical Consultant (TC) team, THIS is very important. A TC is not a “one person show.” A TC is part of the project team, and they are responsible for building out the ServiceNow instance to meet the customer’s requirements. Here is how we work to uphold THIS.

THIS is The Anti, Go to Market Edition

T.H.I.S. represents our core values, and it means different things to different roles within our organization. As The Anti’s Go to Market Leader, I want to share how T.H.I.S. flows through our Go to Market team’s DNA.

Mental Health Awareness with The Anti

Mental health is woven into the very fabric of our culture at The Anti. In honor of Mental Health Awareness Month, we’re highlighting what mental health means to our employees. Dive into their personal stories and insights!

Unveiling Notre Dame's HR Evolution at Knowledge24

Are you ready to unlock the full potential of your HR processes? Join us for an inspiring session in partnership with The University of Notre Dame at ServiceNow's Knowledge24 conference in Las Vegas!

THIS is The Anti, Client Partner Edition

In the business world where conformity is often preferred, daring to be different is a revolutionary act. At The Anti, we don't just challenge the status quo; we redefine it.

THIS is The Anti, BPC Edition

We live in a world of acronyms – LOL, IKR, FWIW, IMO, and others that are NSFW. At The Anti, we coined an acronym that defines our culture and keeps our core values top-of-mind: THIS. T-H-I-S stands for Team first, Humble, Innovative, and Smart. Welcome to the first edition of our latest blog series where each of our leaders will explain what THIS means to them and the team they lead.

What Excites Me About 2024

Employees, prospective employees, clients, and analysts alike, have all been asking me the same question. What’s exciting about 2024? To that question, I answer with a resounding “ALOT”! 6 things immediately come to mind…

The What, Who and When of Onboarding

Onboarding is one of the earliest impressions an organization has on the new hire. Make it smooth, engaging and productive, and the new hire will quickly become the asset to your company you hired them to be. You invested time and resources with recruiting, scheduling interviews, and negotiating an offer, only to muff the kickoff for your new hire. Can you recover? Sure. Could you design your playbook so that you don’t have to worry about needing to recover? Absolutely!

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