You fought to get your budget to implement the most amazing digital platform that will move your paper processes into automated workflows creating exceptional employee experiences with a powerhouse of real-time data.
You spent hours strategizing and creating a plan to convince leadership that this tool will benefit the entire organization.
You put weeks into your presentation, and it paid off. You were given the green light to proceed!
You’re elated to have the budget and team together, so where is the buzz? You’re surprised to see that some of the implementation members are skeptical and disengaged.
Your own spirit deflates and your innate enthusiasm now comes from coffee and soda while you try to convince them that this is going to be a game-changer.
You think to yourself, “Can I even pull this off?” The answer is no. Not alone, anyway. It takes much more than one person to implement a transformational journey that impacts the entire organization. And, traditional change management isn’t going to help pull this off either.
Socializing the tool with the most beautiful communications will go nowhere if you do not have the support from senior leadership and key stakeholders or if you lack the right team members on the project.
Here are some key points to consider while you are planning your strategy:
Engage IT early. This implementation will need their assistance and they need to be your partner. Do not engage them at the last minute or leave them out.
Collaborate early with department leads (Benefits, Payroll, Learning and Development, Marketing, Employee Relations, Total Rewards, Recruitment). They will be on this journey with you and will be your best ally.
Think about all your HR systems (ADP, UKG, Cornerstone) and communicate your initiative to the system SMEs ahead of time.
Change Management starts before the project. You will need a team of “change agents” – enthusiasts, thought leaders and visionaries on your project. They will help ensure there won't be any surprises with the system roll-out and that the adoption is successful.
If you are getting pushback from any stakeholders, now is the time to have conversations and challenge them to overcome the uncertainty, rather than to sail full speed ahead with uncertainty in tow.
A bit about Kirsten: Kirsten has more than 20 years experience of being an HR practitioner and a combined seven years experience as a user and consultant for the ServiceNow Employee Experience. Kirsten’s crossover from HR to ServiceNow was borne out of sheer passion to help clients break department and organizational silos, boost productivity and increase their employee engagement.
About The Anti: In 2017, we realized traditional HR technology consulting desperately needed an overhaul. So, we flipped the script on consulting culture.
We grew a team with expertise in real world HR process design and technology implementation
We aggregated and refined the best practices we’d already proven elsewhere
We rejected traditional friction points and changed consulting culture for the better
It caught on, and we have since delivered 250+ ServiceNow HRSD engagements as the only elite ServiceNow Partner committed to the employee experience workflow products. The Anti brings a unique blend of HR Consulting experience, HR Technology backgrounds, and HR Practitioner expertise to every engagement.
For more information or to schedule a call with our team, drop a note to firstname.lastname@example.org!
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