Not only are managers responsible for supporting successful business outcomes, but they also play a critical role in supporting diverse teams. With rapid changes in the workplace over the past three years, organizations have been forced to move away from the status quo and adjust to the rising requirements of employees who want a greater sense of community, easy interactions no matter where they are, more autonomy, and more support for upskilling and career growth. It’s important to realize that, although these types of initiatives are often driven by disparate technologies and implemented as parts of HR strategies, teams don’t have relationships with HR. Rather, they have relationships with their manager, and that is whom they look to first for the support they need.
I bet this fact isn’t lost on you. I also bet you’re having a hard time driving managers to play a more active part in their team’s journeys. Do your managers have to navigate through various systems to accomplish the work that is related to supporting their team members? Have you heard that they struggle to know where to find and access resources or that they have trouble finding what they’re looking for? So, what can organizations do to better support their people managers? Three words: ServiceNow’s Manager Hub.
Manager Hub helps solve pain points by empowering managers to engage with and support their teams easily and proactively. To accomplish this, the hub provides notable features such as these:
The ability to take immediate, intuitive action on cross-functional tasks.
Easy visibility to team member milestones such as birthdays, work anniversaries, new hire start dates, returns from leave, or the last day of work. This visibility helps managers ensure they have pleasant experiences throughout their journeys.
Quick, at-a-glance visibility for managers who support global teams, i.e., time zones or country-specific policies.
A line of sight to team members’ data and transactions, the ability to see where their team members are in the process of their journeys, and whether they’re experiencing blockers that impact productivity.
A Manager Library that provides resources that empower them to enhance their own skills as leaders, to see upcoming leadership events, and to utilize resources that provide guidance on important managerial tasks (coaching, performance reviews, hiring and transitions, etc.).
With the employee experience at the heart of everything, many HR organizations have started their transformation journey. Don’t make the mistake of excluding or delaying improvement efforts based on the manager's experience. They too have similar pain points that need to be resolved and it's important to recognize that they are the backbone of healthy employee experiences.
The Anti highly recommends building ServiceNow’s Manager Hub into your HR transformation roadmap so this destination site can provide you with access to the tools and resources that managers need to seamlessly support and lead their teams.
About The Author: Jen has over 10 years of experience in HR operations and technology, and executing successful implementations as part of HR transformations. As a people-centric design leader, Jen focuses on enabling exceptional experiences for all employees and activating greater process visibility through a centralized platform so leaders can use relevant data to drive decisions on continuous process improvements.
Want to chat with Jen? Connect with her on LinkedIn, here.
About The Anti: In 2017, we realized traditional HR technology consulting desperately needed an overhaul. So, we flipped the script on consulting culture.
It caught on, and we have since delivered 250+ ServiceNow HRSD engagements as the only elite ServiceNow Partner committed to the employee experience workflow products. The Anti brings a unique blend of HR Consulting experience, HR Technology backgrounds, and HR Practitioner expertise to every engagement.
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