Practical Ways to Use ServiceNow HRSD for Your Company’s Response to COVID-19

As companies all over the world adjust their work policies to #stopthespread of COVID-19 while keeping their workforces focused on taking care of their customers, I want to share five practical ways ServiceNow customers can use ServiceNow HR Service Delivery features today to communicate with your employees.

November 23, 2020

Click on embedded links to @ServiceNow documentation for each feature mentioned below: 

  1. Refresh or establish a remote working policy and publish it to your knowledge base. 
  2. Create knowledge articles detailing your internal and external responses so your workforce is fully informed.
  3. Create scheduled announcements with messages from your leadership and make them front and center on your Employee Service Center.
  4. Deploy a specific COVID-19 HR Catalog Item to capture inquiries from your workforce. Compile these questions into a COVID-19 knowledge article.
  5. Use these following features to supplement your COVID-19 communications via your Employee Service Center:

                 a. Create a specific Connect Chat group

                 b. Run an Employee Campaign and send it to your workforce

                 c. Create an Employee Forum for employees to share experience and answer each other’s questions

These examples can help provide the critical communications and answers your employees need right now with features you already own in your ServiceNow investment.

Take care of your loved ones. Check on your neighbors and co-workers, especially the elderly. Practice proper hygiene. And just be aware of your surroundings.

We will get through this. Together.

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